Shipping policy

Shipping Policy

Shipping Locations

• Domestic Shipping: We currently ship only to the mainland United States.
• Excluded Regions: We do not ship to Alaska, Hawaii, or United States foreign territories.

Shipping Methods

• Shipping Options: Due to the size and weight of DOORDOCK, standard shipping is the only available option.
• Special Shipping Services: We do not offer same-day delivery or in-store pickup at this time.

Shipping Costs

• Flat Rate: A flat rate of $25 applies to all orders.
• Free Shipping: Free shipping is not available.
• Regional Rates: Currently, we only ship to the mainland U.S. with a uniform shipping rate.

Handling Time

• Processing Time: Orders are processed and shipped within 2 working days.
• Weekend and Holiday Shipping: We do not ship orders on weekends or holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 2-7 working days.

Order Tracking

• Tracking Information: Yes, tracking information is provided for all orders.
• Tracking Method: Customers can track their orders using the provided tracking link.

Returns and Exchanges

• Return Policy: Customers can return items within 30 days of purchase.
• Return Shipping Cost: Customers are responsible for the shipping cost of returns or exchanges.

Customs and Duties

• International Orders: Currently, we do not ship internationally. If this policy changes, customers will be responsible for any customs duties and taxes.

Contact Information

• Customer Inquiries: For any questions about shipping, please contact us at info@doordock.com.